ELITE CENTRAL TRAVEL – PRIVACY POLICY

Effective from 26 August 2026

1. WHO WE ARE

Elite Central Travel Limited (“Elite Central Travel”, “we”, “us” or “our”) provides private hire, chauffeur, airport transfer, corporate transport, wedding transport, tours and group travel services.

Elite Central Travel Limited is the data controller responsible for the personal information described in this policy.

Contact details:

Elite Central Travel Limited
Unit 10A The Courtyard
Callendar Business Park
Callendar Road
Falkirk
FK1 1XR

Telephone: 01324 321037
Email: bookings@elitecentraltravel.co.uk
Website: www.elitecentraltravel.co.uk

2. INFORMATION WE COLLECT

Depending on the service requested, we may collect:

• Your name, address, email address and telephone number.
• Pickup, drop-off, stopover, date and journey details.
• Passenger numbers and luggage requirements.
• Flight, ferry, hotel or event information.
• Booking history, quotations, invoices and payment status.
• Messages, emails, telephone enquiries and customer requirements.
• Company and billing information for corporate accounts.
• Accessibility, mobility or assistance requirements that you choose to provide.
• Vehicle location and journey information where tracking is used during a booking.
• Technical information collected through our website, such as your device, browser and IP address.

If someone makes a booking on your behalf, we may receive your information from that person, an employer, travel organiser, booking agent or corporate client.

Please only provide information about another person when you have their permission to do so.

3. HOW WE USE YOUR INFORMATION

We use personal information to:

• Provide quotations and manage bookings.
• Arrange vehicles, drivers and licensed transport operators.
• Contact passengers before, during and after a journey.
• Process deposits, payments, refunds and outstanding balances.
• Provide booking confirmations, payment requests and invoices.
• Monitor flights or ferries and manage pickup arrangements.
• Provide live journey or vehicle tracking where available.
• Respond to enquiries, complaints and lost-property reports.
• Maintain accounting, tax, insurance and licensing records.
• Protect our customers, drivers, vehicles and business.
• Improve our services and website.
• Send marketing communications where we have permission or another lawful basis to do so.

4. OUR LAWFUL BASES

We process information where it is necessary:

• To provide a quotation or fulfil our contract with you.
• To comply with our legal, tax, insurance, licensing or regulatory obligations.
• For our legitimate business interests, including managing bookings, preventing fraud, resolving complaints and improving our services.
• Where you have given consent, including for certain marketing communications or sensitive accessibility information.
• To protect someone’s vital interests in an emergency.

You may withdraw consent at any time, although this will not affect processing that has already taken place lawfully.

5. PAYMENT INFORMATION

Card payments are processed securely by our payment providers, including Stripe.

Elite Central Travel does not normally receive or store your complete debit or credit card number. Payment providers supply us with transaction details such as the amount, payment status, payment method and transaction reference.

Bank-transfer information may appear within our banking and accounting records.

6. WHO WE SHARE INFORMATION WITH

We may share relevant information with:

• Our employees, drivers and authorised office staff.
• Licensed subcontractors, fleet operators and partner transport providers when required to complete a booking.
• EasyTaxiOffice, which provides our booking and dispatch system.
• Stripe and other authorised payment providers.
• Email, telephone, SMS and WhatsApp communication providers.
• Website hosting, IT support, mapping, flight-information and vehicle-tracking providers.
• Accountants, insurers, professional advisers and debt-recovery providers.
• Police, licensing authorities, courts, regulators or other public bodies where legally required.
• A prospective purchaser or adviser if our business is sold or reorganised.

We only share information that is reasonably necessary for the relevant purpose. We do not sell your personal information.

7. INTERNATIONAL PROCESSING

Some technology, communication or payment providers may process information outside the United Kingdom.

Where this happens, we take reasonable steps to ensure that appropriate legal safeguards are used, such as an adequacy decision or approved contractual protections.

8. HOW LONG WE KEEP INFORMATION

We retain information only for as long as reasonably necessary.

As a general guide:

• Booking, payment, invoice and accounting records may be retained for up to six years after the end of the relevant financial year.
• Enquiries that do not result in a booking will normally be retained for up to 12 months.
• Complaints, incidents and insurance records may be retained for as long as necessary to deal with the matter or meet legal requirements.
• Marketing information is retained until you unsubscribe, withdraw consent or the information is no longer required.

Information may be retained for longer where required by law, an insurance claim, a dispute or regulatory investigation.

9. SECURITY

We use reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Access is limited to people and providers who require the information to perform their duties. No internet or electronic storage system can, however, be guaranteed to be completely secure.

10. MARKETING

We may send relevant news, offers or service information where you have consented or where permitted by law.

You can unsubscribe at any time by using an unsubscribe option or contacting bookings@elitecentraltravel.co.uk.

We will continue to send essential messages concerning an active booking even if you have opted out of marketing.

11. YOUR RIGHTS

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete information where we no longer have a lawful reason to retain it.
• Ask us to restrict how information is used.
• Object to processing based on legitimate interests or direct marketing.
• Request transfer of information in a portable format.
• Withdraw consent at any time.
• Complain to the Information Commissioner’s Office.

These rights are subject to certain legal exemptions. We may need to confirm your identity before fulfilling a request.

12. COOKIES AND WEBSITE INFORMATION

Our website may use essential cookies and, where enabled, analytics or similar technology.

Cookies help the website function, remember preferences and provide information about how visitors use the site. Browser settings can be used to manage or block cookies, although doing so may affect some website features.

13. THIRD-PARTY LINKS

Our website, booking system or communications may contain links to external websites or services. Those organisations are responsible for their own privacy practices, and you should review their privacy notices before providing information.

14. COMPLAINTS

Please contact us first if you have a concern about how we use your information:

Email: bookings@elitecentraltravel.co.uk
Telephone: 01324 321037

You also have the right to complain to the Information Commissioner’s Office:

Website: www.ico.org.uk
Telephone: 0303 123 1113

15. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our services, suppliers or legal obligations. The latest version will be made available through our website or booking system.